Office Supervisor Certificate (NQF 5)

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ACCREDITED BY

QCTO

SAQA ID

118740

CREDITS

240

NQF LEVEL

5

DURATION

2 YEAR

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As an Office Supervisor, it is important to ensure the smooth and efficient daily operation of a work environment. Office Supervisors are tasked with managing staff, handling administrative duties, and seeing that workers adhere to the guidelines and regulations of the company.

This involves motivating and encouraging office staff to maximize their productivity, efficiently manage stock and supplies, and ensure office equipment is regularly serviced and up to date.

Additionally, Office Supervisors understand the importance of strong interpersonal skills and often assume a leadership role, delegating tasks, and addressing any issues in a professional and effective manner. Ultimately, Office Supervisors ensure that the office runs smoothly and efficiently, and are committed to maintaining a collaborative atmosphere where office staff can thrive.

The QCTO is responsible for overseeing the development, implementation and maintenance of qualifications within the South African National Qualifications Framework (NQF).

As an integral part of South Africa’s education and training system, the QCTO is responsible for ensuring that the skills development programmes meet the required standards and are in line with South Africa’s economic and social goals. By setting and maintaining high standards, the QCTO contributes to the overall improvement of skill development and workforce quality.

Office Supervisor careers have the following characteristics; technical proficiency, resourcefulness, and the ability to troubleshoot and problem-solve in high-pressure situations. They also have good communication and teamwork skills. If you display any of these characteristics a Career as an Office Supervisor may be perfect for you.

The purpose of this qualification is to prepare the learners to operate as efficient Office Supervisors. Office Supervisors plan, organize, lead and control office functions in a business environment.

The students completing the qualification will be able to; Provide planning support on recruitment, selection, and disciplinary processes of an organization. Organize and coordinate work activities with other work units or departments. Coach and mentor administrators in an office environment. Handle internal communications within an office environment. Handle conflicts and solve problems within an office environment. Ensure compliance with regulations and company procedures. Perform financial controls and reporting in an office environment.

The office supervisor position is a critical role in any organization. They must be able to manage a variety of tasks and be attentive and proactive to the needs of the organization. This has resulted in sustained demand from the employment sector both nationally and internationally.

Careers Business Institute have been producing professional graduates for over 30 years, being Nationally & Internationally accredited has assisted our alumni in finding employment sooner!

Course Breakdown: Knowledge Modules

  • Role, Functions and Fundamentals of Office Supervision

  • Communications

  •  Internal Controls in an Office Environment

    Course Breakdown: Practical Modules

  • Provide Planning Support on Recruitment, Selection and Disciplinary Processes of an Organization

  • Organizing and Coordinating Work Activities

  • Coaching and Mentoring of Personnel Clerks,

    Filing Clerks and Data Capturers in an Office

    Environment

  • Handle Internal Communications within an

    Office Environment

  • Handle Conflicts and Solve Problems within

    an Office Environment

  • Handle Compliance to Regulations and Company Procedures

  • Perform Financial Controls and Reporting in an Office Environment

    Course Breakdown: Work Experience Modules

  • Recruitment, Selection and Discipline Maintenance Support
  • Scheduling and Coordination of Various Activities in and Outside Own Department
  • Coaching, Mentoring and Team Building
  • Communications
  • Conflict Resolution in an Office
  • Office Internal Controls
  • Office Financial Controls
 

Assessments are ongoing, informal evaluations used to monitor student learning and provide continuous feedback. The goal of formative assessments is to help students identify strengths and weaknesses and target areas that need more work. Examples include classroom discussions, quizzes, homework assignments, observation of students, and student self-assessments. Formative assessments do not typically contribute to a final grade.

All assessments will be concluded within the period allocated for the knowledge and practical modules. Assessors will provide learner feedback and remediation if required.

The External Integrated Summative Assessment (EISA) is an integral and critical component of the QCTO’s quality assurance system. It is a single national assessment leading to the awarding of an Occupational Certificate. EISA ensures that the assessment of occupational qualifications, part qualifications and trades are standardised, consistent and credible.

For learners to qualify for entry to EISA, learners must have a copy of a completed and signed Statement of Work Experience as well as proof of successful completion of the Knowledge Modules and Practical Skills Modules.  The statement of results obtained from Careers Business Institute will serve as proof that the candidate has satisfied all the requirements to be admitted to sit for EISA.

Includes all learning materials loaded on your Free Tablet

Minimum Requirements: Grade 12 (English) or any NQF 4 Qualification

Full – Time: 2 Years (Part time also available) SAQA ID: 118740 Credits: 240

Assessment method: External Integrated Summative Assessment (EISA).

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