FET Certificate in IT Technical Support

DURATION: 1 Year Full Time
ACCREDITATION: MICT Seta

SAQA ID : 78964
Credits : 163
NQF Level : 4

Organizations increasingly rely on computer systems in all areas of their operations and decision-making processes. IT Technical support staff therefore play a crucial role in ensuring the correct running and maintenance of IT systems.

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Introduction

This Further Education and Training Certificate: IT Technical Support is an entry-level qualification designed to equip students with a good fundamental knowledge of the Information Technology field, coupled with interpersonal and business skills, allowing for specialization in Systems Support and Web Design. This Course follows the structure set out in the internationally renowned CompTIA A+ & N+ qualifications. Includes a FREE Tablet & Microsoft Office course

Course Details

Entry Requirements

Grade 11 or equivalent with English
& Mathematics Literacy

Duration & Learning Materials

1 Year Full Time
Includes all Learning materials loaded on your Free Tablet

Career Opportunities

IT Technician
PC Support
Hardware & Infrastructure Support for Personal Computers
Hardware & Infrastructure Support for Office Products
Data Communications
Networking

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What you will learn in this qualification

Year 1

Modules:

Hardware
Software
Operating Systems
Principles of Computer Networks
Testing IT Systems
Types of Computer Systems & Hardware Configurations
Computer Architecture Concepts
Computer Data Storage
Resolving Computer Users
Problems
Resolving Technical Computer
Problems
Networking Fundamentals
Networking Architecture
Network Installation & Support
Business Management
Customer Relations
Oral & Written Communication
Risk Management
Report Writing
Basic Mathematics Literacy

Method Of Assessment

Compilation of Portfolio of Evidence

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Our accreditations

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Careers Business Institute

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madoushi69

06:52 13 Jul 23

Got my first paycheck in the job I wanted to do thanks to Careers.

Elisha Paul

08:33 29 Aug 22

It’s been an amazing experience studying at the Careers Business Institute. I didn’t imagine myself learning I.T when I left school but through CBI I have little doubt that this is the Career for me!

Dharshan Pillay

12:20 29 Oct 21

Amazing place, great environment and the best staff member

Prileen Marimuthu

21:30 24 Oct 21

Preolin Govender

06:57 24 Jun 21

Careers Business Institute is an excellent environment to upgrade your skills. Studying was a excellent experience for me. The lecturer very helpful and responsive. The knowledge that I have acquired through CBI played an imperative role in furthering my IT skills . Thank you for all your feedback and assistance. Definitely recommend

Yureev Maistry

06:53 24 Jun 21

My experience so far is one of excitement and new beginnings The dedication and hard work that has been put into my studies here so far has allowed me to succeed in many ways, as well as increasing my self-development skills. The campus is a great place to study and I would suggest it to anyone. They are well structured and the staff were lovely, my course buddies were too. I would recommend this campus to anybody that wants a fun experience as well as a very well structured and amazing environment to study in

Sashen Yegabaram

07:40 27 May 21

The Careers business institute in umhlanga is the best campus to study at if you want to prepare yourself for the modern world. Their innovative and interactive teaching methods instill the required knowledge needed for your intended career choice. Their facilities are top notch and does not disappoint. Their lecturers are world class and always on the ball. Take it from me careers business institute is the best campus to study at.

Kirsty Ntuli

07:23 27 May 21

I’m currently studying at Careers CBI Umhlanga campus, it’s a very clean and safe learning environment. It’s a very good learning experience, I’m enjoying the course the staff and lectures are very welcoming and friendly. What i like most is that the classes are small so it’s easier to interact with the lecturers, the lecturers make learning fun and interesting so you enjoy going to school everyday.